Our systems

Our Work

Below are examples of the types of systems we design, build, and run. Details are anonymised and results are typical ranges other teams report — not guarantees for your business.

AI SMS Reminders AI Receptionist

What this page is (and isn’t)

Snapshots of the kinds of systems we build and the problems they solve.
Impact ranges based on what similar teams often report once automations are live.
Not a guarantee, not case-study theatre — a starting point for what might be possible.

Example systems

Names and specifics are anonymised. The patterns, flows, and tools are representative of real deployments.

Engagement · AI SMS Reminders

Appointment reminders for multi-site clinic

Healthcare

Problem

High no-show rate and front desk manually calling or emailing patients the day before appointments.

What we built

SMS reminder engine connected to their booking system: confirmations, follow-ups, post-visit & review experience messages with outcomes logged back into their CRM.

20–40%

Typical drop in missed appointments reported by teams using SMS vs email-only reminders.

2–4 hrs / wk

Front-desk time often freed from chasing confirmations manually.

Always-on

Reminders run automatically; staff only handle exceptions.

Front desk · AI Receptionist

24/7 receptionist for busy service business

Services

Problem

Enquiries coming in after hours, long response times during busy hours of the day, and staff answering the same questions on repeat.

What we built

AI receptionist that answers FAQs, screens leads, books appointments, and routes edge-cases to humans via email or chat.

Instant replies

Enquiries get a response in seconds instead of hours.

More booked calls

Teams often see more qualified calls because friction is lower.

Less front-desk load

Staff focus on complex cases instead of repeating basic answers.

Patterns we keep coming back to

Different industries, same underlying problems: people copy-pasting data, chasing people manually, and reacting too late. Most systems we ship use some mix of these building blocks.

• Clear triggers (new booking, new enquiry, no-show, payment overdue).
• Standardised data in one system of record instead of scattered fields everywhere.
• Time-based flows — before, during, and after key events.
• Human review only where judgement or context is actually needed.
• Logging and alerts so you can see what the system is doing without digging.

Tools we often work with

We’re tool-agnostic. These are common, not mandatory.

Messaging

Twilio, WhatsApp, email providers.

Scheduling

Google Calendar, Microsoft 365, booking tools.

CRMs

HubSpot, Pipedrive, custom CRMs.

Automation

n8n, Zapier, Make, custom scripts.

Want to see a system like this in your business?

Bring one messy workflow and a rough idea of volume. We’ll sketch the shape of an automation that could actually run in production, not just live in a slide deck.

Request a strategy call No pressure to commit on the call. The goal is clarity on whether it’s worth doing.